ALICE by actabl is a comprehensive operations platform that unites hotel staff, guests, and management under a single digital solution. Designed to eliminate the chaos often associated with fragmented systems, it centralises request tracking, internal communication, and performance analytics, granting teams full clarity on day-to-day activities. Once staff create a request—be it a room cleaning, maintenance ticket, or special guest requirement—it enters a central queue, ensuring that tasks do not get lost between department silos. Moreover, ALICE allows hoteliers to handle all guest interactions from initial contact to final checkout, making it a one-stop shop for delivering exceptional hospitality at scale.
By focusing on transparency and real-time connectivity, the platform empowers every department—front desk, housekeeping, engineering, concierge, and more—to stay efficient and proactive throughout the guest journey. Guests can explore local amenities, request services, or chat directly from an easy-to-use app or online portal, often receiving automated updates along the way. This streamlined approach ultimately saves staff time, allows for consistent standards of service, and fosters an environment where properties can seamlessly adapt to new guest expectations. Hotels ranging from boutique inns to global chains appreciate ALICE for its flexible feature set, intuitive interface, and ability to reduce communication gaps, all while collecting meaningful data that can improve operational decisions.
✅ Comprehensive request-tracking system for multiple departments
✅ Real-time messaging platform for guest queries and staff communication
✅ Integrated analytics to monitor and improve productivity
✅ Centralised incident logging and follow-up system
✅ Calendar-based task allocation for front desk and concierge teams
⚡ Setup Time: Typically implemented in weeks
⏱ Time Saved: Up to 5 hours weekly
🛠 Integration Difficulty: Moderate, with dedicated guidance
💰 Return on Investment: Can recoup in under one year
📘 Ease of Use: Intuitive interface with minimal training
Small boutique hotels looking to elevate their guest experience can use ALICE to digitise requests and reduce paperwork. For instance, housekeeping teams have immediate visibility over room cleaning requirements, while front-desk staff quickly see special requests and event bookings. This ensures that everyone is on the same page, from the moment a reservation is confirmed to the follow-up after checkout.
Large resorts or multi-property hotel groups benefit from ALICE’s multinational approach to workflow management. Coordinated task-sharing becomes easier when staff across multiple sites use a single platform, mitigating miscommunications and operational delays. With all requests centralised, managers can generate detailed performance reports to guide improvements in staffing levels and service offerings. Moreover, by connecting to property management systems, ALICE allows hoteliers to maintain a frictionless guest journey, boosting overall operational efficiency and loyalty.
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Pricing details are currently not publicly available. Please visit the product website to enquire about a demo and receive a quote tailored to your needs.
Commonly asked questions about this tool by businesses
Yes. ALICE generates data-driven insights that reveal how effectively teams handle requests, which encourages improvements in service speed and quality.
Often, yes. ALICE typically supports requests through multiple channels, allowing guests to choose the method they find most convenient.
Yes. The centralised platform can adapt to the needs of both boutique properties and large hotel chains, reducing manual tasks and unifying communication.
In many cases, the solution integrates seamlessly with property management or point-of-sale systems, reducing data duplication and administrative workload.
ALICE usually includes online or in-person training options, providing an easy onboarding experience so new staff can adapt swiftly to the system.
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