Smith.ai is a virtual receptionist service that merges AI capabilities with human interaction to help businesses deliver outstanding customer experiences. Designed to handle calls, chats, and inquiry intake, the platform eases the burden on small to mid-sized firms that don’t have the resources for a dedicated, in-house customer engagement team. By combining automated responses with skilled live receptionists, Smith.ai ensures that potential customers always receive swift, courteous support—whether they have quick questions, require detailed appointment setting, or need to speak with someone more specialised.
Central to Smith.ai’s value proposition is its adaptability to a variety of professional environments—law practices, consultancies, or creative agencies, for example. The platform intelligently routes incoming enquiries, capturing essential details and qualifying leads based on criteria unique to your company. When questions exceed the scope of AI-driven chat, live agents seamlessly step in to maintain a personalised touch. Beyond call and chat handling, Smith.ai integrates with a range of CRM and practice management solutions, eliminating the need for repetitive data entry. This synergy of automation and human expertise not only saves time and resources, but also projects a consistently polished image to clients—even after typical office hours.
✅ AI-driven receptionist and 24/7 live agent support
✅ Call answering and chat handling for multi-channel coverage
✅ Lead qualification and intake workflows tailored to business needs
✅ Integration with popular CRM and scheduling systems
✅ Automatic follow-ups to ensure client communication remains seamless
⚡ Setup Time: Typically within a day
⏱ Time Saved: Can save multiple hours every week
🛠 Integration Difficulty: Low—compatible with popular CRMs and web tools
💰 Return on Investment: Can reach 120% within a year
📘 Ease of Use: Straightforward for small to mid-sized firms
In fields such as legal, consulting, and financial advising, missed calls can mean missed opportunities—and potential revenue. Smith.ai alleviates these risks by maintaining an always-on presence, handling inbound and outbound calls, scheduling appointments, and qualifying new prospects based on your business’s unique parameters. For instance, a small law firm can rely on Smith.ai to gather relevant client information before scheduling consultations with attorneys, saving the firm countless administrative hours and allowing them to focus on delivering expert counsel.
The platform also accommodates more nuanced client needs, such as bilingual services or industry-specific protocol for data security. By integrating with CRMs like Clio, Salesforce, or HubSpot, Smith.ai ensures that every client interaction is captured in one central repository. This allows consultants and advisors to reference conversation logs, sync contact details, and track lead progress with minimal manual input. Ultimately, such a streamlined workflow leads to higher client satisfaction and a more efficient use of professional talent.
Explore detailed pricing options and find the perfect plan for your needs
Pricing details are currently not publicly available. Please visit the product website to enquire about a demo and receive a quote tailored to your needs.
Commonly asked questions about this tool by businesses
Yes. Smith.ai offers 24/7 support for calls and chats, ensuring customers and potential leads receive assistance at any time.
Absolutely. Smith.ai can book appointments, integrate with popular calendar systems, and send reminders to both clients and staff.
Yes. Smith.ai receptionists can handle conversations in English or Spanish, allowing businesses to serve broader demographics.
Most businesses can set up Smith.ai within a day, particularly if they have straightforward integration requirements and a clear call/chat handling policy.
If an enquiry exceeds the scope of the initial script or AI prompts, live receptionists can step in to answer more complex questions or transfer the caller to the right person in your organisation.
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