ZEPIC is a cutting-edge AI-infused customer engagement platform designed to revolutionise how businesses interact with their customers. At its core, ZEPIC offers a unified customer experience platform that consolidates data from various sources, creating a comprehensive 360-degree view of each customer. This holistic approach enables businesses to craft hyper-personalised experiences throughout the customer lifecycle, driving engagement and fostering loyalty.
The platform's standout feature is Zenie AI, an intelligent assistant that transforms ZEPIC into a powerhouse of automation and insight. Zenie AI goes beyond traditional content generation, serving as an always-on co-pilot that assists users throughout the marketing and customer experience lifecycle. From onboarding to campaign execution, Zenie AI streamlines processes, generates data fields and objects through simple prompts, and even helps reactivate customers. This AI-driven approach allows marketers, operations teams, and customer service agents to work more efficiently and effectively, all whilst maintaining control over the final decisions and actions.
✅ AI-powered Zenie assistant for marketing automation
✅ Unified customer data platform with 360-degree view
✅ Omnichannel campaign management
✅ Advanced audience segmentation and customer journeys
✅ Real-time analytics and customisable dashboards
⚡ Setup Time: Can be set up in minutes with easy integration.
⏱ Time Saved: Can save hours daily on marketing tasks and data analysis.
🛠 Integration Difficulty: Easy integration with 50+ tools and flexible APIs.
💰 Return on Investment: Can potentially increase customer engagement and revenue significantly.
📘 Ease of Use: User-friendly interface suitable for non-technical users.
ZEPIC offers powerful tools for e-commerce businesses to enhance their customer engagement strategies. By leveraging the platform's unified customer data, retailers can create highly targeted segments based on purchase history, browsing behaviour, and other relevant factors. This segmentation allows for the creation of personalised email campaigns, tailored product recommendations, and customised loyalty programs. For instance, an online clothing retailer could use ZEPIC to identify customers who frequently browse but rarely purchase, then create a specific re-engagement campaign with personalised discounts or exclusive previews of new collections.
The platform's omnichannel capabilities are particularly valuable in the e-commerce sector. A retailer can seamlessly coordinate messaging across email, WhatsApp, and other channels, ensuring a consistent brand experience. For example, a customer who abandons their cart could receive a gentle reminder email, followed by a WhatsApp message with a time-limited discount if they haven't responded. ZEPIC's real-time analytics also allow e-commerce businesses to monitor campaign performance instantly, enabling quick adjustments to maximise conversions and ROI.
In the hospitality and travel industry, ZEPIC can significantly enhance customer experiences and drive repeat bookings. The platform's ability to unify customer data from various touchpoints allows hotels and travel agencies to create comprehensive guest profiles. This data can be used to personalise every interaction, from pre-arrival communications to post-stay follow-ups.
For example, a hotel chain could use ZEPIC to segment guests based on their preferences (e.g., business travellers, families, luxury seekers) and create targeted campaigns for each group. The AI-powered Zenie assistant could help craft personalised itineraries or room upgrade suggestions based on individual guest history and preferences. During a guest's stay, ZEPIC's real-time engagement capabilities could be used to send timely offers for spa services or restaurant reservations, enhancing the guest experience and increasing revenue.
Explore detailed pricing options and find the perfect plan for your needs
Pricing details are currently not publicly available. Please visit the product website to enquire about a demo and receive a quote tailored to your needs.
Emails: 250 per month
Emails: 25k per month
Marketing messages: 800 per month
Utility messages: 6250 per month
Emails: 250k per month
Marketing messages: 8400 per month
Utility messages: 62500 per month
Commonly asked questions about this tool by businesses
ZEPIC's Zenie AI acts as an intelligent assistant, automating tasks throughout the marketing lifecycle. It can generate content, create data fields, assist in campaign creation, and even help reactivate customers, all while allowing marketers to maintain control over final decisions.
Yes, ZEPIC offers seamless integration with over 50 tools and platforms. Its flexible APIs also allow for custom integrations, ensuring that your entire tech stack works together effectively.
While specific details aren't provided, ZEPIC emphasises data unification and management. It's advisable to inquire directly about their data privacy measures and compliance with regulations like GDPR.
Absolutely. ZEPIC's unified customer data platform allows for advanced segmentation based on various factors. This, combined with its AI capabilities, enables highly personalised customer journeys and targeted campaigns across multiple channels.
Yes, ZEPIC offers tiered pricing plans to accommodate businesses of various sizes. From the free Starter plan for small businesses to custom Enterprise solutions, ZEPIC can scale to meet the needs of growing companies.
Visit the product website to find out more